Shipping Policy

Last Updated: November 13, 2026

1. Introduction

Welcome to ivrune.

We understand that delivery is an important part of your online shopping experience. This Shipping Policy provides information about our available shipping methods, delivery charges, estimated shipping timeframes, order preparation, shipment tracking, and procedures for handling delivery-related concerns.

Our online store operates under the brand name ivrune and is managed by Shenzhen Jinjia Network Technology Co., Ltd.

We aim to provide clear shipping information and make reasonable efforts to ensure that orders are prepared and delivered as smoothly as possible.

By placing an order through our website, you acknowledge that you have reviewed the shipping arrangements described in this policy.

2. Available Shipping Methods

ivrune currently provides two shipping options for eligible purchases:

  • Free Shipping.

  • Standard Shipping.

Both shipping methods are available for all products in our store.

The applicable shipping method and fee are determined by the total value of your order.

2.1 Free Shipping

Orders totaling $39.00 or more qualify for Free Shipping under our current shipping arrangements.

The details are as follows:

  • Shipping Method: Free Shipping.

  • Shipping Fee: $0.00.

  • Minimum Order Amount: $39.00.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

Customers who meet the minimum purchase requirement can enjoy Free Shipping without an additional shipping charge.

2.2 Standard Shipping

For orders totaling $0.00–$38.99, Standard Shipping is available at the following rate:

  • Shipping Method: Standard Shipping.

  • Shipping Fee: $5.99.

  • Applicable Order Amount: $0.00–$38.99.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

The applicable Standard Shipping fee will be added to your order total during checkout.

3. Shipping Rate Summary

For convenient reference, our current shipping arrangements are summarized below:

Shipping Method Order Amount Shipping Fee Estimated Delivery
Free Shipping $39.00 and above Free 10–15 business days
Standard Shipping $0.00–$38.99 $5.99 10–15 business days

All products in our store are eligible for the shipping options listed above.

The applicable shipping charge will be calculated and displayed in your checkout summary before payment is completed.

Please review your order total carefully to ensure that the selected shipping method and applicable charges are correct.

4. Order Processing and Preparation

After an order is submitted, it may go through our internal review and preparation procedures before being dispatched.

These procedures may include:

  • Reviewing submitted order details.

  • Confirming payment authorization.

  • Checking product availability.

  • Preparing the purchased items.

  • Arranging shipment through the relevant delivery service.

Order preparation and shipping transit are separate stages.

The estimated delivery period of 10–15 business days refers to the shipping timeframe displayed for our current shipping options. It does not necessarily include any applicable order preparation time.

Preparation schedules may vary depending on product availability, payment verification, and operational circumstances.

We make reasonable efforts to arrange shipment as efficiently as possible.

5. Estimated Delivery Time

Both Free Shipping and Standard Shipping currently have an estimated delivery timeframe of 10–15 business days.

Please understand that this timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery schedules may vary depending on several factors, including:

  • The destination of the shipment.

  • Shipping carrier operations.

  • Transportation and logistics conditions.

  • Weekends and public holidays.

  • Customs inspections or clearance procedures, where applicable.

  • Severe weather conditions.

  • Unexpected transportation interruptions.

  • Other circumstances beyond our reasonable control.

Although we make reasonable efforts to support timely delivery, we cannot guarantee that every package will arrive within the estimated timeframe.

We appreciate your patience if unexpected circumstances affect transportation schedules.

6. Shipping Address Requirements

Customers are responsible for providing complete and accurate delivery information when placing an order.

Before completing checkout, please carefully review the following details:

  • Recipient's full name.

  • Street address.

  • Building, apartment, or unit number, where applicable.

  • City and state or province.

  • Postal or ZIP code.

  • Country or region.

  • Contact telephone number, where required.

Incomplete or inaccurate information may affect successful delivery.

If you notice an error in your shipping address after placing an order, please contact our customer service team as soon as possible.

We will review whether the requested correction can be accommodated based on the current order status.

Please note that address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

7. Shipment Dispatch and Tracking

When your order has been dispatched and tracking information becomes available, relevant shipment details may be provided through our available order notification system or by email.

You can use the tracking information to monitor the transportation progress of your package.

Please allow sufficient time for the shipping carrier to register the shipment and update its tracking records.

In some circumstances, tracking information may not appear immediately after dispatch or may temporarily remain unchanged.

A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.

If you cannot locate your tracking information or need help understanding a shipment update, please contact our customer service team.

When making an inquiry, please provide your order number and the email address used during checkout.

8. Delayed Shipments

Although we aim to support timely delivery, unexpected circumstances may occasionally affect shipping schedules.

Possible reasons for delays include:

  • Transportation interruptions.

  • Shipping carrier operational issues.

  • Severe weather conditions.

  • Customs inspections or clearance procedures, where applicable.

  • Weekends and public holidays.

  • Unexpected logistical disruptions.

  • Other circumstances beyond our reasonable control.

If your package has not arrived within the estimated delivery timeframe, please contact us so that we can review the available shipment information.

To help us investigate, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address used during checkout.

  • A brief description of the delivery concern.

Our customer service team will review the information and provide appropriate assistance.

9. Missing or Undelivered Packages

If your shipment appears to be missing or has not reached its intended destination, please notify our customer service team.

Before contacting us, we recommend checking:

  • Your mailbox and usual delivery area.

  • Other possible delivery locations around your property.

  • Whether a household member or authorized recipient accepted the package.

  • Building reception or property management, where applicable.

  • The latest delivery information provided by the shipping carrier.

If the package remains unlocated, please send us your order and tracking details.

We will review the available information and help determine the appropriate next steps.

10. Incorrect or Incomplete Delivery Information

Customers are responsible for checking the accuracy of their delivery details before submitting an order.

If incorrect or incomplete information is provided, delivery may be delayed or unsuccessful.

If you discover an error after checkout, please contact our customer service team immediately.

We will check whether the information can still be corrected before dispatch.

Once a package has been transferred to the shipping carrier, changes to the delivery address may no longer be possible through our standard procedures.

For this reason, we strongly recommend reviewing your shipping information carefully before completing payment.

11. Shipping Charges and Order Changes

The applicable shipping fee is determined by the order amount and selected shipping option.

Our current arrangements are:

  • Orders of $39.00 or more qualify for Free Shipping.

  • Orders from $0.00 to $38.99 are subject to a $5.99 Standard Shipping fee.

If you change the products or quantities in your shopping cart before completing checkout, the applicable shipping option or charge may also change.

The final shipping cost will be displayed in your order summary before payment is submitted.

After an order has been placed, any requested modification will be reviewed according to its current processing status.

If you need to update your order or delivery information, please contact our customer service team as early as possible.

12. Customs Duties, Taxes, and Other Charges

Depending on the destination and applicable regulations, certain shipments may be subject to customs duties, import taxes, or other government-imposed charges.

The applicable requirements and collection procedures may vary according to the destination and relevant authorities.

Customers are encouraged to review any applicable import requirements before completing a purchase.

Any customs-related obligations will be handled in accordance with the laws and regulations applicable to the shipment.

13. Damaged Packages and Delivery Issues

If your package arrives with visible damage or your purchased product is damaged during delivery, please contact our customer service team.

To help us review the situation, please provide:

  • Your order number.

  • A description of the issue.

  • Photographs of the external packaging.

  • Clear photographs or videos of the affected product.

  • Other relevant delivery information, if available.

Our team will review the submitted information and explain the appropriate resolution options.

For qualifying damaged or defective product issues, please refer to our Return & Refund Policy.

When a return is required because of a qualifying damaged or defective product issue, ivrune covers the applicable return shipping costs.

14. Relationship with Our Return & Refund Policy

Shipping arrangements and after-sales procedures are addressed in separate store policies.

If you need to return a product or request a refund, please review our Return & Refund Policy.

Our standard after-sales arrangements include:

  • Return Period: 30 calendar days after delivery for eligible purchases.

  • Personal Preference Returns: Customers are responsible for applicable return shipping costs.

  • Damaged or Defective Products: ivrune covers applicable return shipping costs when a return is required because of a qualifying product issue.

  • Incorrect Products: ivrune covers applicable return shipping costs when an incorrect item is supplied due to an error on our part.

  • Refund Processing: Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

  • Refund Method: Original payment method.

  • Return Authorization: Required before sending any product back.

All returns must be reviewed and authorized by our customer service team before shipment.

Once a return request has been approved, we will provide the designated return address and relevant instructions.

15. Delivery Inquiries and Customer Support

If you have questions about shipping fees, delivery estimates, tracking information, address corrections, or other shipment-related matters, please contact us through our official customer service channels.

For faster assistance, please include your order number and the email address used during checkout.

Our team will review your inquiry and provide appropriate guidance.

16. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping arrangements, delivery procedures, business operations, or applicable legal requirements.

Any revised version will be published on this page together with an updated Last Updated date.

We encourage customers to review this policy periodically to remain informed about our current shipping arrangements.

Changes will be handled in accordance with applicable laws and existing contractual obligations.

17. Contact Information

If you have questions about this Shipping Policy or need assistance with a delivery-related matter, please contact us using the official information below.

Brand Name: ivrune

Legal Company Name: Shenzhen Jinjia Network Technology Co., Ltd.

Customer Service Email: service@ivrune.com

Business Phone: +86-755-86311053

Business Address:

Room 1727, Building 2, Yuanyang Binhai Mansion, No.4359 Dongbin Road, Lilin Community, Nanshan Subdistrict, Nanshan District, Shenzhen City, Guangdong Province, China.

Please note that the business address above is provided for company identification and general correspondence. It is not necessarily the designated destination for returned products.

For return-related inquiries, please contact our customer service team and wait for authorization and the designated return address before sending any item back.

Thank you for choosing ivrune. We appreciate your trust and look forward to providing a convenient and reliable shopping experience.