Return & Refund Policy

Last Updated: November 13, 2026

1. Introduction

At ivrune, customer satisfaction is an important part of the shopping experience we aim to provide.

We understand that customers may occasionally need to return an item or request a refund. This policy outlines our return requirements, refund procedures, shipping cost responsibilities, and the steps involved in resolving after-sales requests.

Our online store operates under the brand name ivrune and is managed by Shenzhen Jinjia Network Technology Co., Ltd.

We aim to handle every eligible request with care, provide clear instructions, and make the after-sales process as straightforward as possible.

Please review this policy before submitting a return or refund request.

2. Return Period and Eligibility

Customers may request a return for eligible purchases within 30 calendar days after delivery.

The return period begins on the date the package is delivered.

For standard returns resulting from personal preference or a change of mind, products should generally meet the following conditions:

• The product remains unused and unworn, where applicable.

• The item is maintained in its original condition.

• Original packaging, labels, and included accessories are retained where reasonably available.

• The product has not been damaged through misuse or unauthorized alteration after delivery.

• The return request is submitted within the applicable 30-calendar-day period.

All returns require prior authorization from our customer service team.

Products reported as damaged, defective, or incorrectly supplied will be assessed separately according to the circumstances.

Nothing in this section is intended to limit mandatory return or refund rights provided by applicable consumer protection laws.

3. Reasons for Returns and Shipping Responsibilities

The responsibility for return shipping costs depends on the reason for the return.

ivrune follows the arrangements below.

3.1 Personal Preference or Change of Mind

We understand that customers may sometimes change their minds or decide that a product is not suitable for their preferences.

Eligible personal preference returns may be requested within 30 calendar days after delivery.

For these returns:

• Customers are responsible for the applicable return shipping costs.

• Products should satisfy the relevant return condition requirements.

• Prior authorization from our customer service team is required.

Please contact us before arranging a return shipment.

Our team will review your request and provide the appropriate instructions if it is approved.

3.2 Damaged or Defective Products

We make reasonable efforts to ensure that products are delivered in the expected condition.

If your order arrives with a damaged or qualifying defective product, please contact our customer service team for assistance.

To help us review the issue, please provide:

• Your order number.

• The name or description of the affected product.

• A clear explanation of the problem.

• Photographs or videos showing the damage or defect.

• Photographs of the external packaging, where relevant.

After reviewing the information, our team will explain the available resolution options.

When a return is required because of a qualifying damaged or defective product issue, ivrune will cover the applicable return shipping costs.

Depending on the circumstances, an appropriate resolution may include an authorized return, replacement, refund, or another suitable remedy.

3.3 Incorrect Products Received

If the product delivered does not match your order because of an error on our part, please contact our customer service team so that we can review the discrepancy.

Please provide your order number and clear photographs of the product received.

When a return is required because an incorrect product was supplied due to an error on our part, ivrune will cover the applicable return shipping costs.

Our team will review the situation and provide the appropriate instructions.

4. How to Submit a Return Request

All returns must be reviewed and authorized by our customer service team before an item is shipped back.

To initiate a return, please contact us through our official customer service email:

Email: service@ivrune.com

Please include the following information:

1. Your full name.

2. Your order number.

3. The email address used during checkout.

4. The product you wish to return.

5. The reason for your return request.

6. Supporting photographs or videos, if applicable.

Once we receive your request, our team will review the submitted information and determine whether the return meets the applicable requirements.

If your request is approved, we will provide the designated return address and relevant shipping instructions.

Important: Please do not send any product back before receiving return authorization and the correct return address from our customer service team.

Following this procedure helps us identify your purchase and process your return appropriately.

5. Return Shipping Arrangements

After your return request has been approved, please follow the instructions provided by our customer service team.

Our standard return shipping arrangements are as follows:

Personal Preference Returns

Customers are responsible for arranging and paying the applicable return shipping costs.

Damaged or Defective Products

ivrune covers the applicable return shipping costs when a return is required because of a qualifying product issue.

Incorrect Products

ivrune covers the applicable return shipping costs when a return is required because an incorrect product was supplied due to an error on our part.

Please package returned products carefully to reduce the risk of additional damage during transportation.

We recommend retaining your shipping receipt and tracking information until the return process has been completed.

Designated Return Address

The business address displayed on our Contact Us page is provided for company identification and general correspondence.

It is not necessarily the designated destination for returned products.

After your return request has been reviewed and authorized, our customer service team will provide the correct return address.

Please do not send returned products to our business address unless our team has specifically confirmed that it is the appropriate return destination.

6. Return Inspection and Assessment

Once an authorized return has arrived at the designated destination, our team will conduct an appropriate inspection.

The inspection may involve:

• Confirming that the returned product corresponds to the original purchase.

• Reviewing the overall condition of the item.

• Checking original packaging, labels, and included accessories, where reasonably available.

• Examining any reported damage, defect, or product discrepancy.

• Confirming that the return follows the approved instructions.

After the inspection is completed, we will determine the appropriate next steps.

If the return qualifies for a refund, the refund will be handled according to the procedures described in this policy.

If additional information is needed, our customer service team may contact you before completing the assessment.

7. Refund Processing Time

For approved returns, refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

The processing period begins after the returned item has arrived at the designated return destination and the applicable inspection has been completed.

Please understand that the time required for us to initiate a refund may differ from the time required for the funds to appear in your account.

After a refund has been issued, your bank, card issuer, or payment provider may require additional time to complete the transaction.

The actual posting period depends on your financial institution and the original payment method.

If your refund does not appear after the expected processing period, we recommend checking with your payment provider or contacting our customer service team.

8. Refund Method

Approved refunds are generally issued through the original payment method used for the purchase.

For example, if you completed your purchase using a credit card, debit card, or another supported payment option, the refund will generally be returned through the same payment channel.

This helps maintain consistency with the original transaction.

If your original payment method is no longer available or cannot receive the refund, please contact our customer service team.

We will review the circumstances and determine an appropriate arrangement in accordance with relevant payment procedures and applicable legal requirements.

9. Exchanges and Replacements

If you would prefer an exchange or replacement rather than a refund, please contact our customer service team before returning the original product.

Exchange and replacement requests may depend on:

• Availability of the requested product.

• The condition of the original item.

• The reason for the request.

• Applicable return requirements.

• Review and authorization by our team.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund arrangement.

Any repair, replacement, or other remedy required under applicable consumer protection laws will be handled in accordance with those requirements.

10. Damaged, Defective, or Incorrect Orders

If your purchase arrives with a damaged, defective, incomplete, or incorrect product, please notify our customer service team so that we can investigate.

To help us review the situation, please provide:

• Your order number.

• Your checkout email address.

• The affected product name or description.

• A detailed explanation of the problem.

• Clear photographs or videos showing the issue.

• Photographs of the external packaging, where relevant.

Our team will review the submitted information and explain the available resolution options.

Depending on the circumstances, an appropriate solution may include:

• An authorized return.

• A replacement product.

• A refund.

• Another suitable remedy.

When a return is required because of a qualifying product issue or an error on our part, ivrune will cover the applicable return shipping costs.

We recommend retaining the original packaging and relevant delivery materials until the issue has been resolved.

11. Order Cancellation Requests

If you need to cancel an order, please contact our customer service team as early as possible.

Cancellation requests will be reviewed according to the current order status.

If an order has not entered processing or dispatch, we will check whether cancellation can be accommodated.

Once an order has entered processing or has been transferred to the shipping carrier, cancellation may no longer be available through our standard procedures.

If your package has already been dispatched, you may submit a return request according to this policy.

If a cancellation is approved after payment has been collected, an applicable refund will generally be issued through the original payment method.

Any mandatory cancellation or withdrawal rights under applicable consumer protection laws remain unaffected.

12. Unfulfilled Orders

In certain circumstances, we may be unable to complete an order because of product availability, payment verification, or other legitimate operational issues.

If an order cannot be fulfilled after payment has been collected, we will notify the affected customer.

An applicable refund will generally be arranged through the original payment method, subject to relevant payment procedures and legal requirements.

If you have questions about an unfulfilled order or its associated refund, please contact our customer service team.

13. Requests Outside Standard Return Conditions

Certain requests may not qualify under our standard personal preference return arrangements.

Examples may include:

• Requests submitted outside the applicable return period.

• Products that do not satisfy the relevant return condition requirements.

• Items damaged through misuse or unauthorized alterations after delivery.

• Returned products that cannot reasonably be identified as part of the original purchase.

• Items sent back without the required return authorization.

These conditions do not override mandatory consumer protection rights.

If a product is defective, incorrectly supplied, or otherwise covered by a statutory consumer remedy, we will assess the situation in accordance with applicable legal requirements.

If you are uncertain whether your purchase qualifies for a return, please contact us before taking further action.

14. Refunds That Have Not Appeared

If you have received confirmation that a refund has been initiated but cannot see the funds in your account, we recommend following these steps:

1. Check the account or payment card originally used for the purchase.

2. Review whether your bank or payment provider has recorded a pending refund.

3. Contact your financial institution to confirm the transaction status.

4. If the funds remain unavailable, contact our customer service team.

When contacting us, please provide your order number and any available refund confirmation details.

We will review the information and help clarify the status of your request.

15. Consumer Protection Rights

This policy describes the standard return and refund procedures followed by ivrune.

It is intended to operate alongside applicable consumer protection laws and regulations.

Nothing in this policy is intended to exclude, restrict, or replace mandatory legal rights or remedies available to customers.

Depending on applicable law, these protections may include rights relating to:

• Defective or faulty products.

• Incorrectly supplied goods.

• Mandatory cancellation or withdrawal periods.

• Refunds and replacements.

• Other statutory consumer remedies.

If any provision of this policy conflicts with a mandatory legal requirement, the relevant legal requirement will prevail to the extent of the conflict.

Customers retain all rights and remedies available under applicable law.

16. Updates to This Policy

We may revise this Return & Refund Policy from time to time to reflect changes in our after-sales procedures, business operations, or applicable legal requirements.

Any revised version will be published on this page together with an updated Last Updated date.

We encourage customers to review this page periodically to remain informed about our current return and refund arrangements.

Any changes will be handled in accordance with applicable laws and existing contractual obligations.

17. Contact Information

If you have questions about return eligibility, refund procedures, exchange requests, or return shipping responsibilities, please contact us through the official channels below.

Brand Name: ivrune

Legal Company Name: Shenzhen Jinjia Network Technology Co., Ltd.

Customer Service Email: service@ivrune.com

Business Phone: +86-755-86311053

Business Address:

Room 1727, Building 2, Yuanyang Binhai Mansion, No.4359 Dongbin Road, Lilin Community, Nanshan Subdistrict, Nanshan District, Shenzhen City, Guangdong Province, China.

For existing order inquiries, please include your order number and the email address used during checkout.

Please remember that all returns require prior authorization. The designated return destination will be provided after your request has been reviewed and approved.

Thank you for choosing ivrune. We appreciate your confidence in our store and remain committed to providing clear communication and attentive after-sales assistance.