Contact Us

We're Here to Help

Thank you for choosing ivrune!

We appreciate your visit and are always happy to hear from our customers. Whether you have a question before placing an order, need assistance with a recent purchase, or would like help with an after-sales matter, our customer service team is ready to assist.

At ivrune, we believe that clear communication and thoughtful support are essential to a good shopping experience. We welcome your questions, feedback, and suggestions.

Please use the contact information below to get in touch with us.

1. Contact Information

For product questions, order assistance, payment inquiries, shipping concerns, and general customer support, you can reach us through the following official channels:

Customer Service Email: service@ivrune.com

Business Phone: +86-755-86311053

Our team will review your inquiry and provide appropriate assistance.

For questions concerning an existing purchase, please include your order number and the email address used during checkout. This information will help us locate your transaction and understand your request more efficiently.

2. How We Can Assist You

We provide customer support for different stages of your shopping experience.

Product Information and Questions

If you would like to know more about a product before making a purchase, please feel free to contact us.

We welcome questions regarding:

  • Product descriptions and specifications.

  • Product features and characteristics.

  • Available product options.

  • Product information displayed on our website.

  • Other general product-related concerns.

We encourage customers to review the relevant product page before purchasing. If any information requires further clarification, our team will be happy to assist.

Order Information and Assistance

If you have already placed an order and need help, please contact us with your purchase details.

We can assist with inquiries concerning:

  • Order confirmation.

  • Purchase details and order records.

  • Payment verification.

  • Order processing status.

  • Requests to correct order information.

  • Cancellation inquiries.

  • Missing order confirmation emails.

Please note that changes or cancellation requests depend on the current processing status of your order. Once an order has entered processing or has been handed over to the shipping carrier, modifications may no longer be possible through our standard procedures.

Payment and Transaction Support

If you encounter a payment issue or have questions about a transaction, please contact our customer service team.

Common payment-related inquiries include:

  • Payment authorization problems.

  • Declined transactions.

  • Duplicate payment concerns.

  • Missing payment confirmations.

  • Questions about completed transactions.

When contacting us, please provide your order number and a brief explanation of the issue.

For your security, never send your account passwords or complete payment card details through email.

Shipping and Delivery Assistance

We understand that receiving your order in a timely manner is important.

Our team can help review shipping and delivery questions, including:

  • Available shipping methods.

  • Shipping fees displayed during checkout.

  • Estimated delivery information.

  • Shipment tracking inquiries.

  • Unexpected delivery delays.

  • Delivery address correction requests.

  • Packages that cannot be located.

If you need assistance with a shipment, please include your order number and tracking number, if available.

We will review the relevant information and help you understand the appropriate next steps.

Returns and Refunds

If you are considering returning a product or requesting a refund, please contact us before sending any item back.

Our standard after-sales arrangements are outlined below.

30-Day Return Period

Eligible purchases may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

Personal Preference Returns

For eligible returns resulting from a change of mind or personal preference, customers are responsible for the applicable return shipping costs.

Damaged or Defective Products

When a return is required because of a qualifying damaged or defective product issue, ivrune covers the applicable return shipping costs.

Incorrect Products

If an incorrect item is supplied due to an error on our part, ivrune covers the applicable return shipping costs when a return is required.

Refund Processing

Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

Refund Method

Approved refunds are generally issued through the original payment method used for the purchase.

Return Authorization

All returns require prior authorization from our customer service team.

Once your request has been reviewed and approved, we will provide the designated return address and the relevant return instructions.

Please do not send any product back before receiving authorization from our team.

For complete information, please review our Return & Refund Policy.

Damaged, Defective, or Incorrect Products

We understand that receiving an item that does not meet expectations can be disappointing.

If your order arrives damaged, defective, incomplete, or different from the product you purchased, please contact us so that we can review the situation.

To help us assess your request, please provide:

  • Your order number.

  • The name or description of the affected product.

  • A clear explanation of the issue.

  • Photographs or videos showing the problem.

  • Photographs of the external packaging, where relevant.

After reviewing the information, our customer service team will explain the available resolution options.

Depending on the circumstances, an appropriate solution may include an authorized return, replacement, refund, or another suitable remedy.

Feedback and General Inquiries

Your opinions and suggestions are important to us.

We welcome feedback about our products, website experience, customer service, and other aspects of our store.

If you have an idea that could help us improve or simply wish to share your shopping experience, please feel free to get in touch.

We value every opportunity to better understand our customers' expectations.

3. Information to Include in Your Message

To help us review your inquiry more efficiently, we recommend including the following details when relevant:

  1. Your full name.

  2. Your order number, if applicable.

  3. The email address used during checkout.

  4. The name or description of the product concerned.

  5. A brief explanation of your question or concern.

  6. Relevant photographs, videos, or supporting documents, if necessary.

Providing accurate and complete information can help reduce unnecessary communication and allow us to identify the matter more efficiently.

Please avoid including passwords, complete payment card numbers, or other highly sensitive personal information in your message.

4. Our Company Details

For company identification, business correspondence, and general customer inquiries, please refer to our official company information:

Brand Name: ivrune

Company Name: Shenzhen Jinjia Network Technology Co., Ltd.

Customer Service Email: service@ivrune.com

Business Phone: +86-755-86311053

Business Address:

Room 1727, Building 2, Yuanyang Binhai Mansion, No.4359 Dongbin Road, Lilin Community, Nanshan Subdistrict, Nanshan District, Shenzhen City, Guangdong Province, China.

Please note that the business address above is provided for company identification and general correspondence. It is not necessarily the designated destination for returned products.

All return requests must first be submitted to our customer service team for review and authorization. If your request is approved, we will provide the appropriate return address and shipping instructions.

5. Our Customer Service Commitment

At ivrune, we believe that customer service is an important part of the entire purchasing experience.

We aim to handle inquiries with care, provide useful information, and offer appropriate assistance based on each customer's circumstances.

Whether you are exploring our products, checking an existing order, or seeking help after delivery, we appreciate the opportunity to assist you.

We value clear communication and continuously look for ways to make interactions with our store more convenient.

Thank You for Getting in Touch

Thank you for your interest in ivrune and for taking the time to contact us.

Your questions, feedback, and trust are important to our business. We look forward to assisting you and making your shopping experience as convenient and pleasant as possible.

The ivrune Customer Service Team